GSI

March 8 2019

Why Customers Benefit From Our Security Team Training?

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The last decade has revolutionized the way a customer evaluates any business’ products or services. It’s not just about treating the customer right anymore; it’s about making them feel good.

A study conducted recently revealed that, “U.S. brands lose approximately $62 billion each year due to poor customer service.” The results aren’t surprising considering the many competitive options available.

Another U.S. based survey revealed that 65% of customers stop using a brand’s service based on one poor customer service experience. It concludes by adding, “By 2020, Customer Experience Will Overtake Price and Product as the Key Brand Differentiator.”

*Above: Major Sellers, Our Quality Assurance Manager providing Customer Experience Training to employees*

At Guardian we take this seriously and have developed strong customer centrist training programs. Our marketing team recently had a one on one sit down with Major Sellers, Quality Assurance Manager, and discussed the importance in providing customer experience training to our employees.

How do you think Customer Experience Training helps any company?

I believe training is the key to good service, especially with our residential clientele. Our residential concierge, porters and handymen, interact regularly with residents whose expectations are high. Customer experience training teaches our employees the importance of creating a positive experience for our customers and their guests.

What makes Guardian’s training program stand out?

I have worked with some pretty large security organizations in the past. None of them offered the specificity GSS Customer Experience training has to offer. Oftentimes our competitors focus on standard operating procedures, emergency situations, and access control, without ever really considering the environment in which our customers reside.

How does it benefit the customers?

Our customers benefit by being able to contribute to the training. They tell us what is important to them and we incorporate those needs in the training. In the end, our clients benefit by retaining, and renewing their tenants and residents.

Are there any changes in employee behavior after they receive training?

Yes, we are able to qualify employees during the training. We can identify better the right prospects for the job.

Customer Experience Training

Guardian Security Services aims to constantly empower its team so they could deliver the best customer experience. We regularly conduct customer experience training programs that help our employees brainstorm innovative learning solutions to boost engagement and development.

The Benefits of Customer Experience Training are many, but we at Guardian, have observed these first hand:

Enhances customer experience by helping employees understand customer-centric approach.
Employees get to enhance their skill set and familiarize themselves with the newest industry trends.
Improves employee engagement, which later translates to greater motivation and job satisfaction.
National Center on the Education Quality concluded that a 10 percent increase in workforce education level led to an 8.6 percent gain in total productivity.
Better training increases employee retention rate.

February 8 2019

Why It’s Important to Have a Clean Workspace

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Maintaining a clean working space can be especially difficult when people bring in a mixture of mud, snow and rain along with their boots and Monday blues. When making more sales is priority, we overlook simple things like maintaining a cleaning routine. We believe you should focus on your work and leave to rest to us.

Use It or Lose It

First impressions almost always decide whether or not there are going to be any more impressions. You must have heard the phrase, “Your environment is the reflection of your state of mind.” But did you ever wondered if the environment could make or break a deal? An unclean space indicates negligence and less attention to detail. Your customers could take the inattention for carelessness. Hiring a professional service team for tasks like general maintenance, window cleaning, carpet and floor cleaning, may not necessarily stand out to you but definitely stands out the customer.

Guardian Employee engrossed at work. While you focus at work, leave the rest to us.

Pictured above is our employee using the latest Imop floor scrubber. At Guardian, we believe in implementing the latest technology to maximize the effectiveness and reduce costs. The Imop is a quicker, faster, and more efficient tool that helps cut cost, which we eventually pass on to you!

Health Before Wealth

Maintaining a clean work space will prevent the spread of disease and illnesses. In 2014, a research revealed that germs on a single doorknob can spread to 40-60 percent of workers and visitors within just 2-4 hours. Floors, doorknobs, desks, bathrooms and walls should be thoroughly and frequently cleaned to prevent an epidemic of multiple sick leaves.
In 2012 alone, nearly 3 million nonfatal workplace injuries and illnesses were reported by private industry employers. A clean and organized office space would prevent falls, slips and injuries that could easily be avoided.

Do It For The Smiles

Employees are more productive when their work space feels more organized and clean. Having your office frequently cleaned would boost employee morale and increase productivity.

According to a survey conducted in 2017, 89 percent of Americans believe the condition of a workplace restroom is one indicator of how a company values its workforce. In short, a cleaner environment increases employee morale leading to more productive workforce and resulting in increased sales. Wasn’t that the point anyways?

While you focus on your goals and missions for the upcoming year, let us do what we do best and help you grow your business. Guardian Janitorial Services combines today’s technology with 100 years of innovative experience.

We customize our cleaning service to meet the needs of commercial properties, residential communities/buildings, financial institutions, retail locations, academia and municipal buildings. We can offer you a full range of solutions based on your individual needs and help you save money!

February 8 2019

New Jersey’s Minimum Wage Increase Plan Approved

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On Monday, Gov. Phil Murphy of New Jersey, signed a law that paves path for New Jersey workers to earn a minimum wage of $15/hour. New Jersey, preceded by California, Massachusetts, New York, and District of Columbia, has now joined the growing list of states adopting the left-leaning policy.

Preparing and budgeting for the next five years will benefit home owners, renters, and commercial property owners who are going to be directly affected by the increase in wages. Photo Credit: MITechNews

The measure attempts to introduce higher wages in subsequent amounts over the course of next five years.

Furthermore, According to Crain’s New York, “The bill raises the current $8.85 minimum wage to $10 an hour in July, and then increases the rate by $1 in subsequent years until it reaches $15 in 2024.”

Thousands of workers in New Jersey are now going to earn higher wages under the new bill. For most workers, this is how the schedule looks:

$10 on July 1
$11 on January 1, 2020
$12 on January 1, 2021
$13 on January 1, 2022
$14 on January 1, 2023
$15 on January 1, 2024

But How Does It Affect Businesses?

Preparing and budgeting for the next five years will benefit home owners, renters, and commercial property owners directly affected by the increase in wages. At Guardian, we are studying and examining the effects of the minimum wage increase on all businesses. Consequently, we aim to aid businesses by preparing them for the next five years and helping them minimize costs.

The new minimum wage law applies to most workers with the exception of seasonal workers, small businesses and tipped employees.
Workers employed by small businesses (with five workers or fewer) and seasonal employees (whose job falls only in the window of May 1 to Sep. 30) will have to wait until 2026 for their minimum wage to reach $15. Tipped workers currently earning an hourly wage of $2.13 will witness an increase to $5.13 an hour by 2024.

Proponents believe that increasing minimum wage would have long-standing benefits for the economy. However, there is no denial that businesses are likely to incur higher costs in the short run.

And How Can Guardian Help?

But behold the anxiety, Guardian is here to help you eliminate unnecessary costs. While you focus on profits, we help prevent loss.
Our leaders, like Jonathan Kessler, Guardian’s Senior Vice President, and Jeff Logan, Guardian’s Regional Director of Business Development, are dept at budgeting and cost cutting. Our approach includes developing a tailored plan that addresses the specific needs of your facilities. Above all, it helps assure the achievement of your objectives and generates immediate and cumulative cost savings.

July 25 2018

The Importance of Commercial Window Cleaning

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Commercial window cleaning is an overlooked task for many businesses. But the importance of clean windows goes beyond aesthetics. It gives an excellent return on investment by reducing damage to windows and increasing their lifespan. Here are a few reasons why clean windows matter to your company:

Clean Windows Increase Staff Productivity

Summer months are here as is the time to clean away the winter and spring blues. And let the sun shine through! Over the past few years many studies have shown that work environment affects employee productivity. According to researchers, work spaces with natural light greatly boost efficiency. Maintaining clean windows will not only improve the look of your building from the outside but also help your employees’ mood on the inside. With this understanding, commercial property have the chance to create and sustain environments that reduce employee stress levels and increase their ability to focus.

According to a customer satisfaction survey result “companies that have an office cleaning service provider achieve higher production numbers because of increased staff morale.”

Moreover, “Not only does the clean office help lift employees’ spirits, but it also encourage them to be more organized within their personal work space.”

Clean Windows Reduce Damage

Did you know that glass windows are porous? Exposure to natural elements, such as rain, snow, and dust, can adversely affect the strength of your windows over time. Weakened glass windows in most commercial buildings can lead to costly cosmetic damages. Professional companies like Guardian Service Industries, Inc offers cost effective, green and efficient ways to clean your office glass windows, especially from the outside. These types of services enable your company to reduce cost in the quickest and most effective way.

As “one of the largest, fully insured and licensed window washing company,” Guardian provides information on the best methods of commercial window cleaning. We also work on a frequent basis to extend the longevity of your windows.

You can learn more about our commercial window cleaning services on our website here.

Or you can contact us directly to create a solution that is best for your business needs.