Tracking the Past, Present and Future!

The ability to add new customers, improve productivity and control costs in a highly competitive mature business environment demands cutting-edge information technology, to prove delivery and be accountable to all stakeholders.

Every aspect of Guardian’s service solutions is supported by the most advanced information technology platform. Guardian 24/7 web-based work management system is our “command & control” center that provides a comprehensive, secure view of all critical project data, and all project-related activities.

We have utilized technology to empower each of our managers, supervisors, workers, and the subcontractors they manage to provide a seamless work flow sequence, maximize our responsiveness, the quality of our services, and to demonstrate a level of accountability—unparalleled in our industry. Guardian 24/7 has also heightened our ability to contain costs where others have failed.

Guardian 24/7 is a fully integrated system of modules that provide a complete solution to any maintenance or service requirement. It features a number of critical interrelated components, including Web-Portal – a customized project-specific, functionality-rich, interactive environment where all service requests are created, tracked and concluded, and our fully staffed and integrated Customer Call Center – where all the workers and customers can call for any request and receive an immediate action. Guardian 24/7 also generates and tracks all periodic tasks, preventative maintenance, inspections and provides asset management capabilities. Guardian 24/7 modules include:

• Work Management – Tools to improve productivity, manage all billable and non-billable work activities, and the accuracy and timeliness of activity reports, work orders and Service Level Agreements. Our “dashboard & reporting” engine provides a graphical display of actionable, job-related data – including labor cost, material cost, billing and accounting information.

• Preventative Maintenance –This module is a complete management system that lowers long-term costs, supports the tracking of assets, and provides preventative maintenance schedules, warranties, task lists, meter readings, inventories and historical reporting. Graphical displays of project information download data to Excel® spreadsheets – and a one-click creation of asset lists and schedules allows for efficient configuration of the project management system.

• Knowledge Management – IT tools to create repositories of policies, procedures and “best practices.” This module allows your team to access data at any time while providing a secure online library of procedures and a building document repository. This module is designed to support organizational information transfer to improve your team members’ knowledge and to distribute best-practices guidance.

• Inspection Management – Module to collect inspection data and use it to create actionable items. Customers can clearly define who is responsible for specific issues, while tracking corrective actions on items identified during the inspection process. The inspection module integrates with our Work Management” module to allow actionable items to be created and assigned, as inspection data is being recorded.

• Tenant Services – A system that provides an intuitive, web-based portal designed to improve efficiencies and customer service. This module lets the tenants submit and review their maintenance requests, increase their overall satisfaction and decrease help-desk calls and office visits. This email-based module allows tenants to enter requests, which are then recorded and routed to the proper service team member(s). Tenants and team members are able to update and review the status of active requests.

• Access Control – This visitor registration system allows tenants and/or employees to request visitor access via an easy-to-use web interface. It effectively provides a “front desk” functionality for checking-in visitors and issuing visitor badges. This module creates a complete record of who enters the building, helping you to best manage and increase building security. What’s more, tenants have the ability to create “personal” visitor lists, which can be used repeatedly, thus saving time in screening visitors and in preparing building passes.

• Safety – A module to help support emergency response and avoidance. The system tracks incidents and accidents; it also performs “root cause analyses” and documents action plans to avoid potential emergency situations. This module creates emergency preparedness plans featuring “call trees” and lists of tenants requiring special assistance. All aspects of this module are stored online with full print capabilities, as required.

Guardian is the clear leader in the use of facility maintenance technologies that have yielded reductions in all areas of service such as mechanical breakdowns, labor, materials management and a host of other related categories. 

GUARDIAN 24/7 is an open book of checks-and-balances that lets you measure the results of all our services.

For complete information about Guardian services, call us today at 1.800.564.9501, or e-mail us at info@guardian-service.com.